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Betting Rules
Goldbet Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-012401005-F11, and is owned by Goldkey Technologies Limitada, registered in Costa Rica.
General betting conditions
These rules apply to bets placed through Goldbet Casino where betting products are available to you. By opening an account, accessing a betting service or submitting a wager, you confirm that you have read and understood the rules that apply. Additional event, market, game or promotion rules may also be displayed before a bet is placed. If there is a difference between a general rule and a specific rule shown for a particular market or offer, the specific rule may apply to that market or offer.
You are responsible for checking that betting is permitted in your location and for complying with all laws and requirements that apply to you. You must meet the applicable legal age requirement and provide accurate account information. Goldbet Casino may restrict access to services where gambling is not permitted, where account information cannot be verified, or where use of the service may create a legal, security or responsible gambling concern.
A customer may only use their own account and payment method, unless an alternative arrangement has been expressly accepted under the applicable account rules. Accounts must not be shared, sold, transferred or used by another person. You are responsible for keeping login details secure and for notifying Goldbet Casino promptly if you believe that someone else has accessed your account.
- Only one person may use an individual customer account.
- You must provide information that is complete, current and capable of verification.
- You must not place bets on behalf of another person or allow another person to bet through your account.
- You must not use the service for unlawful activity, fraud, manipulation or any other prohibited purpose.
- You should review the displayed price, selection, stake and potential return before confirming a wager.
Goldbet Casino may apply account, product or transaction checks where reasonably necessary. This may include checks relating to identity, age, location, payment ownership, unusual activity or compliance with applicable requirements. If a check is required, some services may be unavailable until the relevant information has been reviewed.
Betting services may not be available for every customer, location, event, market or product. Availability can depend on legal requirements, technical conditions, account status and the rules that apply to a particular service. You should not attempt to bypass a location, account or product restriction by using inaccurate information, another person's account or technical methods intended to disguise your location.
Placing and accepting bets
Submitting a wager
A bet is submitted by selecting the available betting option, entering the intended stake and confirming the wager through the relevant betting interface. Before confirmation, you should check the selection, odds or price, stake, currency and any other details shown on screen. A displayed bet slip or confirmation message does not remove your responsibility to review the information entered.
A wager is generally treated as accepted only when it has been received and recorded by Goldbet Casino's betting system. A message indicating that a bet is being processed is not necessarily confirmation that the wager has been accepted. Your account history is the primary place to check whether a wager was recorded. If a bet does not appear in your history, you should not assume that it was accepted or settled.
Prices, odds and bet limits
Prices, odds, markets and available bet types may change before a wager is confirmed. The price or odds applying to an accepted bet will normally be the price recorded with that wager, subject to the rules for obvious errors, technical issues or other circumstances described in the applicable terms. A market may be suspended, removed or changed at any time before acceptance.
Minimum and maximum stakes, maximum returns, market restrictions and other limits may apply. Any relevant limit should be displayed where the bet is placed or described in the applicable product information. A requested stake may be reduced, rejected or unavailable if it exceeds an applicable limit or if the market is no longer open for betting.
Errors and technical problems
Goldbet Casino may review or correct a wager affected by a clear pricing, settlement, display or technical error. This can include an incorrect price, an incorrectly labelled selection, a market being shown as open when it should have been closed, or a system problem that records information inaccurately. Where permitted, affected bets may be cancelled, corrected or settled using the accurate information that should have applied.
You must not knowingly take advantage of an error, system weakness or service interruption. If you notice a problem with a bet or account balance, stop using the affected feature and report the issue through the available support channel rather than placing further bets based on the error. Internet interruptions, device problems and browser errors may affect the display or submission of a wager.
Multiple accounts and prohibited activity
You must not create or use multiple accounts to obtain an improper advantage, avoid a restriction, interfere with betting systems or disguise your identity. Goldbet Casino may investigate accounts that appear to be connected or used in breach of the applicable rules. Any action taken following a review will be handled in accordance with the relevant terms and applicable legal requirements.
Settlement, cancellations and results
How bets are settled
Bets are settled according to the result and settlement rules for the relevant market, game or product. Results may be determined using official information, an independently recognised result source or the result method stated in the applicable rules. The settlement process may take place after the underlying event or game has finished, particularly where the result, participant status or other information requires confirmation.
You should review the specific rules for the market before placing a bet. Those rules may explain how postponed, abandoned, interrupted, voided, tied or dead-heated outcomes are handled. They may also specify how non-starters, withdrawals, changes to participants, incomplete events or corrected official results affect settlement.
Changes, cancellations and void bets
Once a wager has been accepted, it may not usually be changed or cancelled by the customer unless a cancellation function is expressly made available. A request to cancel a bet is not effective until it has been accepted and recorded. Closing a browser window, losing an internet connection or leaving the betting page does not automatically cancel an accepted wager.
A bet may be declared void or cancelled where the applicable market rule permits this. This may occur because an event is not completed, a market was offered in error, the underlying information cannot be verified, a technical issue affected the wager, or another specified condition applies. Where a bet is void, the usual result is that the relevant stake is returned, subject to the product and market rules. The treatment of related combination bets may differ.
Checking your account
You should check your account history, bet receipt and balance after placing a wager and after settlement. If you believe a bet has been settled incorrectly, keep the relevant reference or transaction information and raise the matter promptly through the available support process. Reviews are carried out using account records, system information and the rules that applied when the wager was accepted.
Account balances, bet records and settlement information may be corrected where an error is identified. A correction may affect a balance that has not yet been withdrawn or used. If a payment or credit was made in error, the applicable terms may allow the amount to be recovered or the relevant transaction to be reversed.
Disputes and reviews
If you disagree with a settlement or account decision, review the market rules and submit the relevant details through the available support process. Include the bet reference, date, market and reason for your concern where those details are available. A review may require information from the betting system, result source or account history before a final response can be provided.
A review of a disputed bet does not usually change the original settlement automatically. If an error is confirmed, the relevant record or balance may be corrected. Nothing in these rules limits any rights or remedies that cannot lawfully be excluded under applicable Australian law.
Responsible and secure betting
Betting should be treated as entertainment, not as a way to make money or recover losses. Only wager money that you can afford to lose, set a personal spending limit and take regular breaks. Do not chase losses, increase stakes because you are upset, or borrow money to continue betting. If betting stops feeling enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek support.
- Decide your budget and time limit before you start.
- Keep betting funds separate from money needed for living expenses.
- Do not bet when affected by alcohol, drugs, strong emotions or fatigue.
- Use available deposit, spending, session or account limits where offered.
- Consider a break, self-exclusion or account restriction if you need help controlling your play.
- Ask a trusted person or a recognised gambling support service for assistance if betting is causing concern.
You are responsible for protecting access to your account and devices. Use a strong, unique password, keep your device and software updated, and avoid entering account details on shared or unsecured devices. Goldbet Casino will not generally be responsible for activity completed through your account where you have failed to keep your credentials secure, subject to any rights and protections that apply under law.
Goldbet Casino may suspend or limit an account where there are concerns about security, identity, legal compliance, responsible gambling, fraud, collusion, manipulation or a breach of these rules. Any review or restriction is intended to protect customers and the integrity of the service. You must not attempt to bypass a restriction by creating another account or using another person's account.
Updates and interpretation
These Betting Rules are general information and do not replace the full Terms and Conditions or any market-specific rules displayed on the website. Rules may be updated when products, systems or legal requirements change. The version available when you place a wager is the version you should review. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support options.
If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Headings are included for convenience and do not affect the meaning of the rules. Where a specific product rule applies, you should read that rule together with these general conditions before placing a wager.