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Responsible Gaming
Goldbet Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-012401005-F11, and is owned by Goldkey Technologies Limitada, registered in Costa Rica.
Gamble responsibly
Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain, regardless of previous results, patterns or personal strategies. A loss cannot be recovered by placing another bet, and a winning session does not mean that future results will be favourable. Keep gambling within a budget you can afford to lose and never use money needed for rent, bills, food, savings or other essential expenses.
Before you play with Goldbet Casino, consider whether gambling is appropriate for your circumstances. Your decisions may be affected by financial pressure, stress, alcohol or other substances, tiredness, relationship difficulties or changes in your mental health. If any of these factors apply, taking a break or choosing not to gamble may be the safest option.
Practical principles for safer play
- Set a gambling budget before you begin and treat it as an entertainment expense.
- Set a time limit and stop when that time has passed, even if you are winning or trying to recover a loss.
- Keep gambling funds separate from money needed for everyday living.
- Do not borrow money, use credit intended for other purposes or sell possessions to fund gambling.
- Do not chase losses by increasing bet sizes or playing for longer.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Take regular breaks and maintain other activities, interests and social connections.
- Keep your account and payment details secure and do not allow another person to use your account.
- Only participate when you are legally permitted to do so in your location.
- Review your gambling regularly and be honest with yourself about the time and money involved.
Responsible gambling also means respecting the people around you. Gambling should not interfere with work, study, family responsibilities, relationships or your physical and mental wellbeing. If someone close to you has expressed concern, consider listening to them and taking a break while you review your habits.
Recognising when gambling may be causing harm
Problem gambling can develop gradually. Some people do not recognise the impact until gambling has affected their finances, relationships, health or daily responsibilities. You do not need to wait for a serious problem before asking for help. Early support can make it easier to regain control.
Possible warning signs
- Spending more time or money gambling than you planned.
- Thinking about gambling frequently or feeling restless when you cannot gamble.
- Increasing your stakes to achieve the same excitement or to try to recover losses.
- Returning to gamble after deciding to stop or take a break.
- Hiding gambling activity, losses or account information from family and friends.
- Borrowing money, missing payments or experiencing financial stress because of gambling.
- Using gambling to escape sadness, anxiety, stress, boredom or other difficult feelings.
- Arguing with people close to you about gambling or neglecting family, work or study obligations.
- Feeling guilty, ashamed, anxious or upset after gambling, but continuing to play.
- Selling possessions, using savings or taking financial risks to continue gambling.
These signs do not represent a diagnosis, but they may indicate that your gambling deserves closer attention. Ask yourself whether you can stop when you intend to, stay within your budget and be open with people you trust. If the answer is no, stop gambling and seek assistance from a qualified gambling support service or health professional.
Do not rely on a win to fix a financial problem. Gambling outcomes are not a financial recovery plan, and attempting to win back losses can increase harm. If you are experiencing debt or money concerns, consider speaking with a financial counsellor about your options.
Tools to help you stay in control
Goldbet Casino may provide safer gambling controls that can help you manage your account and activity. The tools available to you may depend on the services offered and the rules that apply to your account or location. If you would like to use a control, review the relevant information carefully and allow for any stated processing or activation requirements.
Limits and reminders
- Deposit limits can help restrict the amount added to your account over a selected period.
- Wagering or spending limits can help you control the amount used for gambling, where this option is available.
- Loss limits can help reduce the amount you are prepared to lose during a selected period.
- Session or time reminders can prompt you to review how long you have been playing.
- Activity statements can help you understand your deposits, withdrawals, bets, wins, losses and time spent.
Choose limits before you play, rather than after a large loss or during an emotional session. A limit should reflect what you can genuinely afford, not what you hope to win. Do not increase a limit simply because you have reached it. If you find yourself wanting to remove or raise controls repeatedly, treat this as a warning sign and consider taking a longer break.
Taking a break or closing your account
If you want to stop gambling, you can request a temporary break, a longer self-exclusion period or account closure, depending on the options available. A break can provide space to review your habits, finances and wellbeing. Self-exclusion is a stronger step intended to prevent access to gambling for an agreed period or until a further review, where supported.
Before requesting a break or self-exclusion, withdraw any available balance in accordance with the applicable account requirements and keep any confirmation of your request. Do not open another account or use another person's account while excluded. If you believe you may be at risk of gambling harm, ask for the strongest available restriction and seek independent support.
Account controls are useful, but they are not a substitute for professional help. Technical restrictions may not address the reasons you gamble, so consider speaking with a counsellor, doctor, financial counsellor or trusted person as well.
Getting help and support
You do not have to manage gambling concerns on your own. Support is available for people who gamble and for family members, friends or others affected by someone else's gambling. Gambling support services can provide confidential information, counselling and practical guidance about finances, relationships and recovery. You can contact a recognised gambling support organisation in your state or territory, speak with your doctor or ask a qualified health professional for a referral.
If money is a concern, an Australian financial counselling service may be able to help you understand your situation and plan your next steps. If gambling is connected with anxiety, depression, substance use or other mental health concerns, a health professional can help address those issues. You can also tell someone you trust what is happening and ask them to support you with limits, appointments or financial decisions.
If you need immediate assistance
If you feel unsafe, are thinking about harming yourself or someone else, or are experiencing an immediate emergency, contact emergency services in Australia or attend the nearest hospital emergency department. For non-urgent support, contact an appropriate crisis, mental health or gambling counselling service available in your area. If you are outside Australia, use the emergency and support services for your location.
Our approach to safer gambling
Goldbet Casino aims to provide clear responsible gambling information and to support customers who wish to set limits, take a break or stop gambling. We may identify activity that appears inconsistent with safer gambling and may ask questions, provide information or apply account restrictions where appropriate and permitted. We may also require information to confirm age, identity, location or account ownership.
Responsible gambling is a shared responsibility. Please read the applicable terms and account information before using the service, keep your personal details accurate and contact the appropriate support channel if you need assistance with a safer gambling control. Gambling should remain optional, affordable and enjoyable. If it is no longer those things, stop and seek help.
